At SGROSSEO, we are dedicated to providing you with the highest quality products and a seamless shopping experience. Your satisfaction is our top priority, and we want you to shop with confidence knowing that if you’re not completely satisfied, returns and exchanges are simple and hassle-free.
1. No Restocking Fees
We do not charge any restocking or handling fees for returns or exchanges. Your refund or exchange will be processed in full, provided the return conditions are met.
2. 30-Day Free Return & Exchange Window
You may return or exchange any product within 30 calendar days from the date you receive your order. This policy applies to all products purchased from our official website. If 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.
3. Return Shipping Costs
- Defective, Damaged, or Incorrect Items: If the product you received is defective, damaged during shipping, or incorrect, we will cover the full cost of return shipping. Please contact us promptly with photos or details of the issue.
- Other Returns or Exchanges: For returns based on buyer’s remorse, change of mind, or other reasons, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items otherwise.
4. Condition of Returned Items
To be eligible for a refund or exchange, items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact. Products that are damaged, altered, or show signs of use will not qualify for a full refund.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5 to 7 business days. Please note that the timing for funds to appear in your account may vary depending on your bank or payment provider.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our Customer Service to arrange the exchange. Exchanges are subject to product availability.
7. How to Initiate a Return or Exchange
Please contact our Customer Service team before sending any returns so we can provide you with the proper return instructions and address:
- Email: info@choloe.shop
- Phone: +1 (205) 898-1050
8. Return Address
2439 Meadow Ridge Lane, Apt D
Montgomery, AL 36117
United States