Thank you for choosing SGROSSEO. We are committed to providing fast, reliable, and transparent shipping services to ensure your shopping experience is smooth and satisfactory. Please carefully review our shipping policy below:
1. Order Processing Time
All orders are processed within 1 to 3 business days after the order is placed. During this time, we verify order details, prepare your items with care, and arrange for shipment. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Destination
Currently, we ship exclusively within the United States. We strive to deliver to all 50 states, including Alaska and Hawaii. Please be aware that shipping times to remote or less accessible areas may be longer than usual due to logistics constraints.
3. Estimated Delivery Time
Once your order has shipped, you can expect delivery within 5 to 7 business days. This timeframe applies to most mainland U.S. locations. For customers in Alaska, Hawaii, and other remote regions, delivery may take additional days, which depend on the carrier’s capabilities and routes.
4. Shipping Methods and Tracking
We partner with reputable carriers to ensure your package arrives safely and on time. After your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment status in real time. Please allow up to 24 hours for tracking information to become active after shipment.
5. Shipping Costs
We are pleased to offer free standard shipping on all orders regardless of the purchase amount. No hidden fees or minimum purchase requirements apply.
6. Handling Delays
While we do our best to meet the estimated shipping timelines, please note that unforeseen circumstances such as severe weather, carrier delays, customs inspections (if applicable), or peak holiday seasons may impact delivery times. In such cases, we appreciate your patience and will keep you informed with any updates.
7. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on availability and warehouse locations. You will receive individual tracking numbers for each shipment.
8. Shipping Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately.
9. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact our customer support team promptly with your order details. We will assist you in filing claims with the carrier and work toward a satisfactory resolution.
10. Contact Information
If you have any questions or concerns about your order or shipping, please do not hesitate to reach out to us:
- Email: support@choloe.shop
- Phone: +1 555-123-4567
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST).